Delete your MIO account

You can ask us to delete your MIO account and the data tied to it. It takes one email. This page explains what happens and what to do about a subscription.

What gets deleted

• Your account and sign-in (Apple or Facebook).
• Your profile and your child's progress in the games.
• The subscription record we keep for your account.

How to request deletion

1. Write to support@mio.education from the email address you use for MIO. If you sign in with Apple and hide your email, tell us the name on the account.
2. Use the subject "Delete my account".
3. We reply by email to confirm once the account is deleted.

Cancel your subscription first

Deleting an account does not cancel a paid plan. Cancel it yourself, otherwise it may keep renewing.

• Bought in the App Store: on your iPhone or iPad open Settings, tap your name, then Subscriptions, then MIO, then Cancel Subscription.
• Bought on this website: sign in, open your Account page and tap "Manage or cancel subscription" (it opens Stripe). Do this before you ask us to delete the account.

Go to your Account page

After deletion

The account cannot be restored. To use MIO again you would sign in and start from scratch, and the free exercises will still be there.

How we handle personal data is described in our Privacy Policy.